PRIVACY
POLICY

Next Tier Enterprises Pty Ltd

ABN: 54 665 391 551
Last Updated: 21/02/2026

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1. Who We Are

Next Tier Enterprises Pty Ltd (“Next Tier”, “we”, “us”, “our”) operates experience-led entertainment, gaming, esports, and creative services across Australia, including:

• Live entertainment events (Trivia, Karaoke, Live Music, Private Events)

• Esports tournaments and gaming competitions

• XP Gaming Hub (LAN café / gaming venue)

• Creative production services (media, branding, photography, video)

• Loyalty and digital engagement platforms

• Venue-based activations and partnerships

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect

Depending on how you interact with us, we may collect:

2.1 Personal Contact Information

• Name

• Email address

• Phone number

• Address

• Social media usernames

2.2 Event & Booking Information

• Ticket or booking details

• Attendance records

• Payment information (processed securely by third-party providers)

• Competition entries

• Team registration information

2.3 Gaming & XP Gaming Hub Information

• Gamertags / usernames

• Membership details

• Session logs

• Points / XP tracking

• Device identifiers

• CCTV footage for safety and security

2.4 Creative Services Information

• Client contact details

• Project briefs

• Branding materials

• Media files (photos, video, audio recordings)

• Contracts and invoices

2.5 Employment & Contractor Information

• ABN and business details

• Bank details

• Tax file numbers (where legally required)

• Superannuation details

• Identification documents

2.6 Digital & Website Data

• IP address

• Browser type

• Cookies and usage analytics

• Device information

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3. How We Collect Information

We collect information when you:

• Attend or participate in our events

• Register for tournaments

• Join XP Gaming Hub

• Engage our creative services

• Apply for employment or contractor roles

• Subscribe to marketing communications

• Interact with us online or on social media

Information may also be collected via:

• Event ticketing platforms

• Payment gateways

• Venue partners

• Sponsorship partners

• Third-party software systems

4. Why We Collect Information

We collect personal information to:

• Deliver entertainment, gaming and creative services

• Manage bookings and memberships

• Operate tournaments and competitions

• Process payments

• Communicate event updates

• Provide marketing (where consent is given)

• Ensure venue and participant safety

• Meet legal and financial obligations

• Improve customer experience

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5. Children & Minors (Important for XP Gaming Hub)

Some of our services, including XP Gaming Hub and esports events, may involve participants under 18.

Where required:

• Parental or guardian consent will be obtained

• Contact details of guardians may be collected

• We take additional care in handling minors’ information

We do not knowingly collect sensitive information from children without appropriate consent.

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6. Photography, Video & Media Use

Our events and gaming venues may involve photography and videography for:

• Promotional content

• Social media

• Website marketing

• Sponsor reporting

• Livestreaming esports events

By attending our events or venues, you acknowledge that media may be captured.

If you do not wish to appear in promotional content, you must notify us in writing prior to or at the event.

For private creative projects, media usage is governed by individual client agreements.

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7. Disclosure of Information

We do not sell personal information.

We may disclose information to:

• Payment processors

• IT and cloud service providers

• Venue partners

• Sponsors (only where relevant to competitions or agreed promotions)

• Regulatory authorities where legally required

• Professional advisers (accountants, legal advisers)

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8. Data Security

We take reasonable steps to protect your information, including:

• Secure cloud-based systems

• Access-restricted internal systems

• Password-protected devices

• Encrypted payment processing

• CCTV monitoring for venue security

However, no system can guarantee absolute security.

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9. Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purpose for which it was collected

• Meet legal and accounting requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it is securely deleted or de-identified.

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10. Marketing Communications

We may send marketing communications about upcoming events, promotions or services.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

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11. Access & Correction

You may request access to personal information we hold about you or request corrections.

Please contact:

Next Tier Enterprises Pty Ltd
Email: david@nexttier.com.au

We will respond within a reasonable timeframe.

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12. Complaints

If you believe we have breached your privacy, please contact us in writing.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

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13. Overseas Disclosure

Some of our service providers (e.g., cloud platforms, payment gateways) may store data overseas.

Where this occurs, we take reasonable steps to ensure compliance with Australian privacy obligations.

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14. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

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